Shipping and Returns Policy
Shipping & Returns
Shipping in New Zealand is FREE for orders over $50 and $3.95 otherwise. FREE Standard International shipping for orders over $150.
All orders are shipped by courier and should arrive on the next business day for non-rural areas. If you order on Thursday evening or Friday, you may choose Saturday delivery and we will request that the courier delivers your package on Saturday.
Saturday Delivery is not guaranteed by our courier and operates on a "best effort" basis.
Orders placed after 12pm may be shipped on the next business day.
Payments made by Bank Transfer may take 24-48 hours to process. International Bank Transfer payments may take longer.
All shipping times are estimates. We cannot guarantee that your package will be delivered on time, only that we will make our best effort to give it to the courier on time so that they can make their best effort to get your package to you. If you are unsure about which shipping option to choose, please feel free to contact us.
Nothing in this policy is intended to limit any legal rights you may have under the Consumer Guarantees Act or any other legislation.
The full details of our returns policy are below, but if you are unhappy with your purchase, your first step should always be to contact us. We'll do what we can to sort it out for you. If you then decide you want to return a product, please use the procedure outlined below.
Returns & Replacements
To exchange products or get a store credit please read the following
IMPORTANT PLEASE READ
RETURNS WILL ONLY BE ACCEPTED WITH A VALID RMA NUMBER (Return Merchandise Authority), PLEASE EMAIL SALES@HBVAPOUR.NZ TO OBTAIN YOUR RMA NUMBER
- Returns will NOT be accepted without a receipt or proof of purchase.
- Returns will only be accepted within 14 days of the shipping date
- Delivery Costs are at the expense of the customer.
- Freight costs will be deducted from customers account to cover the initial post and packaging costs.
- Before returning ANY item, you must first obtain shipping instructions from us at firstname.lastname@example.org
NOTE: Some items may not be returned, these include all juices, replacement coils (except DOA), other consumable items, and any product marked as "Special Order"
Conditions for returned items
- UNOPENED items can be returned for a full credit (less the shipping and handling fee) within 14 days of the shipping date.
- OPENED items can also be returned for a full credit (less the shipping and handling fee) within 14 days of the shipping date provided they meet ALL requirements below:
- All products returned MUST be 100 percent complete, contain ALL original boxes and packing materials, contain all manuals, blank warranty cards, other accessories, and documentation provided by the manufacturer. Returns not meeting this standard may be refused and returned to you at your expense or accepted and assessed there may be a 15% processing fee, at our discretion.
- Shipping and handling charges are NOT refundable (unless you were shipped the wrong or defective product).
- We will pay for shipping and handling charges for re-shipments due to wrong, defective, or damaged merchandise you have received.
- We reserve the right to authorize returns beyond 10 days under special circumstances. IF the product is authorised for return beyond 14 days, a 15% processing fee will be charged.
- If items on orders are canceled after they have been shipped, shipping and handling charges cannot be refunded.
- Before you ship your package to us, please include inside the return package a copy of your invoice received with your package to ensure proper credit. We will credit you the purchase price of the product shown on the invoice, less any applicable fees.
- For your protection, be sure to ship your return via registered post.
- Customer is responsible for shipping and handling charges on returned items.
- Shipping methods for re-shipments due to wrong, defective, or damaged merchandise you have received will match the original shipping method established with your order.
- Allow sufficient time for your return to be delivered to us